Service & Customer Support
Handling service, customer grievances, taking feedbacks, resolution of issues in timely manner.
Technical support manages, maintains manufacturing reports and repair products. Their responsibilities include ensuring production capacity to its maximum utilization, diagnosing and repairing faults & installing and configuring hardware and software. They go through every minute details and specs of the product and brings out the most efficient way of service and customer satisfaction.
A professional approach in answering calls and provide information about products and services, identifying customers’ needs, clarify information, research every issue and providing solutions . They maintain records of transactions and interactions and provide appropriate and timely follow-ups wherever required. They build sustainable relationships and engage customers by taking the extra mile.